Data Retention Policy - Managed Linux Hosting

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1. Introduction This Data Retention Policy outlines how Townsend Consulting Services ("TCS") manages the retention and deletion of data for its managed Linux hosting customers.

2. Purpose The purpose of this policy is to ensure that TCS retains necessary data for operational, legal, and compliance purposes while ensuring that data no longer needed is appropriately disposed of.

3. Data Collection TCS collects and stores various types of data, including:

  • Personal Data: Information provided by customers during the sign-up process or service usage.
  • Usage Data: Data related to the use of our hosting services, such as server logs, IP addresses, and activity logs.

4. Data Retention Periods

  • Personal Data: Retained for the duration of the customer's relationship with TCS and for a period of 12 months after the termination of services.
  • Usage Data: Retained for a period of 6 months.
  • Backup Data: Backups are retained for a period of 30 days.

5. Data Security TCS employs robust security measures to protect data during its retention period, including encryption, firewalls, and access controls.

6. Data Deletion At the end of the retention period, data is securely deleted and cannot be recovered. Deletion methods ensure the complete removal of data from all storage mediums.

7. Exceptions Certain data may be retained for longer periods if required for:

  • Legal disputes or litigation.
  • Compliance with specific laws or regulations.
  • Ongoing investigations or audits.

8. Customer Requests Customers have the right to request:

  • A copy of their data stored by TCS.
  • Deletion of their data before the end of the retention period. (Note: This may impact the provision of services.)

9. Changes to this Policy TCS may update this Data Retention Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Customers will be notified of any significant changes.

10. Contact For any questions or concerns regarding this Data Retention Policy, or to make a data request, please contact us through our support portal.

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