Backup Policy - Managed Linux Hosting

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1. Introduction This Backup Policy outlines the backup services provided by Townsend Consulting Services ("TCS") as part of its managed Linux hosting services.

2. Standard Backup Plan

  • TCS offers a backup plan with all managed hosting services primarily for disaster recovery purposes.
  • These backups are designed to restore services in the event of system failures, data corruption, or other unforeseen disasters.
  • Backups under this plan cannot be used for partial restores due to customer misuse or configuration changes of hosted services.
  • Standard Disaster Recovery backups are included free of charge to all managed hosting clients.

3. 3-2-1 Strategy Backup Service

  • Customers have the option to purchase the 3-2-1 Strategy backup service for enhanced data protection.
  • This strategy ensures:
    • Three Distinct Copies: Maintain three separate copies of your data.
    • Two Different Storage Media: Store data across two different types of storage media.
    • One Off-Site Backup: Keep one backup stored off-site to ensure resilience against site-specific calamities.
  • This approach guarantees data redundancy, accessibility across varied media, and resilience against unforeseen disasters.

4. Backup Frequency

  • Standard Backup Plan: Backups are taken daily and retained for 30 days.
  • 3-2-1 Strategy Backup Service: Backups are taken daily, with weekly and monthly snapshots retained for 6 months.

5. Backup Integrity

  • TCS ensures the integrity of backups through regular verification processes.
  • Any issues identified during verification are addressed promptly to ensure data reliability.

6. Backup Restoration

  • In the event of a disaster, TCS will use the most recent backup to restore services.
  • Customers using the 3-2-1 Strategy backup service can specify which backup version they wish to restore from, within their retention period.

7. Limitations

  • Backups under the standard plan are for disaster recovery purposes only and cannot be used for partial restorations due to customer actions.
  • Customers are responsible for informing TCS of any significant data changes or needs to ensure appropriate backup coverage.

8. Changes to this Policy

  • TCS reserves the right to update this Backup Policy from time to time.
  • Customers will be notified of any significant changes to the policy.

9. Contact For any questions, concerns, or to request a backup restoration, please contact us through our support portal.

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